If one of our products has not met your expectations, you can return it within seven days of receiving it. Simply return the item to Living Color Aquariums for exchange, refund, or credit. All returns will be subject to a 20% restocking fee and return shipping expenses.
If you have any questions about our return policy, please email us at firstname.lastname@example.org, or call us at Toll Free at 800-878-9511, or for International calls, +1 (954) 970-9511.
Returns and exchanges can be made at our facility or by mail. Please call our Sales Department at (954) 861-2830, if you wish to return or cancel an order placed online.
All Living Color Aquariums Retail Products are produced using only the finest materials and each piece is hand-crafted in our 43,000 sq. ft. factory in Ft. Lauderdale, FL USA. All Living Color Retail Products have a one-year warranty covering materials and workmanship to ensure your complete satisfaction.
Living Color Aquariums’ synthetic corals are warranted against manufacturer’s defects, under normal use and conditions, for a period of one year from the date of purchase. The irregularities and variations in the color and/or texture of the materials are characteristic of the materials adding to the beauty and natural effect, and are not to be considered as a defect in the materials or workmanship. This warranty covers up to and only the replacement of the coral piece(s) that Living Color deems to be defective. Labor is not included.